Shipping Policy
At Instrument Marketplace, we are committed to providing you with a seamless shipping experience for all your Musical Instruments. This Shipping Policy outlines our shipping practices, delivery options, and related information to help you understand how we manage your orders.
Order Processing Time
All orders are processed within 1 business day of receipt depending on your location. Orders placed after 3:00 PM Eastern Standard Time (GMT-05) on weekdays or during weekends and holidays will be processed the next business day.
Shipping Costs
Shipping costs are calculated based on the delivery address. During checkout, you will see the specific shipping options available for your order, along with any associated costs.
- Free Shipping: We offer free standard shipping on orders from $99 and above within the continental United States, Canada, United Kingdom and Australia.
- Shipping Fee For Orders Below $99: All orders below $99 and within the United States are shipped for $15, all orders below $99 to Canada are shipped for $30, all orders below $99 to the United Kingdom are shipped for $75 and all orders below $99 to Australia are shipped for $75.
- Additional Charges: International orders may incur additional shipping fees, customs duties, and taxes, which are the responsibility of the customer.
Delivery Times
Delivery times may vary based on the shipping destination of your order. Please note the following:
- United States Flexible Shipping: Typically 1-3 days.
- Canada Flexible Shipping: Typically 1-5 days.
- United Kingdom Flexible Shipping: Typically 1-7 days.
- Australia Flexible Shipping: Typically 1-7 days.
These times are estimates and can be affected by factors such as delivery location, inclement weather, or carrier delays.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our website’s “Track Your Order” page.
Undeliverable Packages
If a package is returned to us because it was undeliverable (for reasons such as insufficient address, not picking up the package, or refusal), a refund will be issued for the purchase price of the item, excluding shipping costs. If you’d like the package resent, additional shipping fees will apply.
International Shipping
Instrument Marketplace currently offers shipping to the selected international destinations listed above. The following applies:
- Customers are responsible for any customs duties, taxes, or fees imposed by their country upon arrival.
- Delivery times for international orders may vary significantly based on customs clearance and local delivery practices.
To see if we ship to your country, please check the shipping options at checkout.
Changes to Your Order
If you need to make changes to your order after it has been placed, please contact our customer service team as soon as possible. Once an order has been processed for shipping, we may not be able to accommodate changes.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us:
- Email: sales@instrumentmarketplace.com
- Phone: +1 (646) 914-6260
Thank you for choosing Instrument Marketplace for your musical instrument needs. We are dedicated to providing you with a reliable and efficient shipping experience!