Last Updated: October 20, 2026
 
These Billing Terms & Conditions (“Terms”) govern all payment transactions and purchases of musical instruments and pro audio gear through the Instrument Marketplace website. By placing an order with us, you agree to these Terms. Please read them carefully before finalizing your transaction.
 

1. Accepted Payment Methods

To provide a secure and convenient checkout experience, Instrument Marketplace accepts the following forms of payment:
    • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
    • Digital Wallets: PayPal Goods & Services

Note: All transactions must be paid in full at the time of purchase in U.S. Dollars (USD). We do not offer financing, lines of credit, or installment plans. By submitting payment information, you confirm that you are the authorized cardholder or account owner.
 

2. Order Processing & Verification

Once your order is successfully placed, your payment method will be charged immediately. We will process and prepare your order for shipment within 0-2 days (Mon-Sat), matching our standard handling timeline. Please ensure your billing details match your card provider’s records exactly to avoid any automated processing delays.
 

3. Payment Security & Encryption

Instrument Marketplace prioritizes consumer safety. All transactions are routed through industry-standard, secure payment gateways using Secure Sockets Layer (SSL) encryption. Your sensitive credit card numbers or financial account credentials are encrypted and are never stored or saved on our website servers.
 

4. Sales Tax Disclosures

    • California Shipments: Sales tax will be automatically calculated and applied at checkout to all orders shipping to a California destination, in accordance with state and local tax regulations.
    • Other U.S. States: Orders shipped to states outside of California are currently not charged sales tax by our store. Customers remain responsible for reporting any applicable use taxes in their home states.
    • All tax charges are transparently listed as a separate line item on your final summary screen before payment confirmation.

5. Billing Errors & Discrepancies

If you detect an error, double charge, or discrepancy regarding your financial statement or invoice, please contact our support team within 30 days of your transaction date. We will investigate the error immediately and resolve legitimate billing discrepancies promptly.
 

6. Refund and Return Processing

All refunds issued for approved returns or order cancellations will be credited back exclusively to the original payment method used during checkout. Once approved, credits typically appear on your statement within 1-3 business days, depending entirely on your financial institution’s processing policies.
 

7. Changes to Billing Policies

Instrument Marketplace reserves the right to update or modify these Billing Terms & Conditions at any time. Any changes will be posted immediately to this page with an updated “Last Updated” date visible at the top.
 

8. Contact Us

If you have any questions, concerns, or billing inquiries, please reach out directly to our business headquarters:
 
  • Business Name: Instrument Marketplace
  • Physical Address: 13737 Fiji Way, Marina Del Rey, CA 90292, United States
  • Phone Number: +1 (310) 822-5016
  • Email Address: info@instrumentmarketplace.com

Thank you for choosing Instrument Marketplace! We value your business and are dedicated to providing you with a secure, transparent, and seamless shopping experience.