Last Updated: October 20, 2026
 
At Instrument Marketplace, we want you to be completely satisfied with your purchase of musical instruments and pro audio gear. If for any reason you are not satisfied with your purchase, our Refund and Returns Policy is here to assist you.
 

1. Return Eligibility Window

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unused, and in their original packaging.
  • Proof of purchase is required (order confirmation email or receipt).

2. Non-Returnable Items

To maintain product integrity and health standards across our musical categories, the following items cannot be returned:
 
  • Wind & Woodwind: Any wind instruments or mouthpieces that have been opened or played, due to strict health and sanitary regulations.
  • Pro Audio & DJ: Any hardware that includes registered software, serial numbers, or digital download codes once opened.
  • Custom Goods: Any customized instruments or modified gear.
  • Final Sale: Items explicitly marked as final sale or clearance.

3. Restocking Fees

  • Restocking Fee: $0.00. Instrument Marketplace does not charge any restocking or handling fees for returns.

4. How to Initiate a Return

To initiate a return, please follow these steps:
 
  1. Contact Us: Reach out to our customer service team at info@instrumentmarketplace.com to request a Return Merchandise Authorization (RMA) number. Please provide your order number and reason for the return.
  2. Prepare Your Package: Carefully package the item(s) in the original packaging, including all accessories, manuals, and documentation. Write the RMA number clearly on the outside of the package.
  3. Return Shipping: You are responsible for paying your own return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Return Shipping Address:
Instrument Marketplace
Attn: Returns Dept
13737 Fiji Way, Marina Del Rey, CA 90292
 

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-3 business days.
 
  • Refunds will include: The purchase price of the item.
  • Shipping fees: Original shipping fees (if applicable) are non-refundable unless the return is due to a defective product or shipping error.

6. Exchanges

If you wish to exchange an item for another model, size, or variation, please initiate a return as described above and then place a new order for the desired item.
 

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 48 hours of receipt. We will promptly work with you to resolve the issue, which may include a replacement, repair, or full return at no additional cost to you.
 

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to us:
 
  • Business Name: Instrument Marketplace
  • Physical Address: 13737 Fiji Way, Marina Del Rey, CA 90292, United States
  • Phone Number: +1 (310) 822-5016
  • Email Address: info@instrumentmarketplace.com

Thank you for choosing Instrument Marketplace. We appreciate your business and are here to help ensure your satisfaction.