Last Updated: October 20, 2026
 
At Instrument Marketplace, we are committed to providing you with a seamless and reliable shipping experience for all your musical instruments and pro audio gear. This Shipping Policy outlines our shipping practices, delivery windows, and fees to help you understand how we manage your orders.
 

1. Order Processing & Handling Time

    • Order Cut-Off Time: 5:00 PM (PST) – Pacific Standard Time (Mon-Sat). Orders placed after this time will begin processing the following business day.
    • Handling Time: 0-2 days (Mon-Sat). This is the time it takes to pack, verify, and prepare your instrument for secure transit.

2. Shipping Destinations & Valid Zones

    • We currently ship exclusively to addresses within the United States.
    • We do not ship to international destinations at this time.

3. Shipping Costs

Shipping rates are calculated transparently based on your pre-taxed order total:
 
    • Orders of $200.00 and above: FREE Standard Shipping.
    • Orders below $200.00: A flat shipping fee of $25.00 applies to all destinations within the United States.

4. Delivery & Transit Times

    • Standard Shipping Transit Time: Typically 3-5 days (Mon-Sat) via trusted carriers (such as UPS, FedEx, or USPS).
    • Total Estimated Delivery Time: Combining our handling time and carrier transit time, you can expect your package to arrive within 3-7 days from the day your order is successfully placed.

Please note: Delivery windows are estimates and may occasionally be impacted by severe weather conditions, carrier peak seasons, or remote delivery locations.
 

5. Sales Tax

• California Orders: Because Instrument Marketplace is located in California, sales tax will be automatically calculated and applied at checkout to all orders shipping to a California address, in accordance with state and local tax laws.
• Other U.S. States: Orders shipped to destinations outside of California are currently not charged sales tax at checkout. Customers are responsible for any applicable use taxes in their respective states.
• Transparency: All applicable tax charges will be clearly displayed as a separate line item on your final checkout page before you confirm your payment. No hidden or unstated fees will ever be added after your transaction is processed.

6. Tracking Your Order

Once your order has been securely packed and handed over to our shipping carrier, you will automatically receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment directly on our website via our “Track Your Order” page or through the carrier’s tracking portal.
 

7. Undeliverable Packages

If a package is returned to our facility because it was undeliverable (due to an incorrect or insufficient address provided at checkout, failure to collect the package, or delivery refusal):
 
    • For orders that qualified for Free Shipping, a full refund will be issued to your original payment method.
    • For orders below $200, a refund will be issued for the purchase price of the item, excluding the original $25.00 flat shipping fee.

8. Changes to Your Order

If you need to modify or cancel your shipping address after placing an order, please contact our customer service team immediately. Once an item has been processed and handed over to our shipping carrier, we are unable to alter or accommodate changes to the delivery destination.
 

9. Contact Us

If you have any questions or concerns regarding our shipping metrics or practices, please do not hesitate to contact our team:
 
    • Business Name: Instrument Marketplace
    • Physical Address: 13737 Fiji Way, Marina Del Rey, CA 90292, United States
    • Phone Number: +1 (310) 822-5016
    • Email Address: info@instrumentmarketplace.com

Thank you for choosing Instrument Marketplace! We appreciate your business and strive to provide you with an excellent shipping experience.