Billing Terms & Conditions
These Billing Terms and Conditions (the “Terms”) govern your purchase of musical instrument products through our website. By placing an order on our website, you agree to these Terms. Please read them carefully.
1. Payment Methods
We accept the following payment methods for your convenience:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
- Digital Wallets: PayPal and Google Pay
- Financing Options: Available for select products through our financing partners
Payments must be made in U.S. dollars (USD). By providing your payment information, you confirm that you are authorized to use the payment method selected.
2. Order Processing
Once your order is placed, we will process it within 1-2 business day. You will receive a confirmation email detailing your order and payment. Please ensure that your contact and billing information is accurate, as order processing relies on this information.
3. Security of Payment Information
Instrument Marketplace employs industry-standard security measures to protect your payment information. All transactions are processed through secure payment gateways that encrypt your data. However, we cannot guarantee complete security against unauthorized access.
4. Billing Errors
If you believe there is a billing error on your account or an issue with your payment, please contact us within 30 days of the date of your transaction. We will investigate and resolve any discrepancies as soon as possible.
5. Taxes
Sales tax will be applied to your order where required by law. The applicable tax rate will be based on the store address provided at checkout, and your total charge will reflect any applicable taxes.
6. Recurring Payments
If you choose a financing option that requires recurring payments, you authorize Instrument Marketplace or the financing partner to process these payments according to the terms established in the financing agreement. You are responsible for ensuring available funds in your account for payment.
7. Refund and Returns
For information regarding our refund and return policies, please refer to our Refund and Returns Policy page. Refunds will be processed according to the terms outlined in that policy, and may take several business days to appear in your account.
8. Changes to Billing Policies
Instrument Marketplace reserves the right to modify these Billing Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes have been made constitutes acceptance of those changes.
9. Contact Us
If you have any questions or concerns regarding these Billing Terms and Conditions, please contact us at:
- Email: sales@instrumentmarketplace.com
- Phone: +1 (646) 914-6260
Thank you for choosing Instrument Marketplace! We appreciate your business and strive to provide you with an excellent shopping experience.